Privacy Policy

Stentiford Snowboarding respects the privacy rights of its online visitors/customers and recognises the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

What this privacy policy covers

This policy covers how Stentiford Snowboarding treats personal information collected on this website, including information related to your past use of the site such as previous order details. Personal information is personally identifiable information about you such as your name, address, email address and phone number, that is not normally publically available.

Information collection and use

Stentiford Snowboarding collects personal information when you register or you purchase with us and when you use the site. When you register we ask for information such as your name and email address. Once you register with Stentiford Snowboarding and sign in to our services, you are not anonymous to us. Stentiford Snowboarding collects information about your transactions with us. We use information for the following general purposes: to fulfil your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting on product performance.

Information sharing and disclosure

We collect information from you when you subscribe to our newsletter or create an account on this site. The purpose of the subscription is to gather details so that we can provide you with up-to-date information on our products and services which you have requested from us.

We operate an opt-in policy in terms of communicating via email, post and telephone. By subscribing to our newsletter, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Stentiford Snowboarding does not rent, sell, or share personal information about you with other people or companies except to provide products or services you’ve requested from our site, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Stentiford Snowboarding terms of use, or as otherwise required by law.

Your ability to edit and delete your account information and preferences

You can access all your personally identifiable information that we collect online and maintain by logging into your account with the username and password you created when you registered with us.

You can edit your account Information, including your address and contact details at any time. You cannot directly change the name, address, contact details and other details of any existing orders, but can contact us to change order details if you need to by contacting

We reserve the right to send you certain communications relating to Stentiford Snowboarding such as relevant service announcements and administrative messages, that are considered part of your Stentiford Snowboarding account, without offering you the opportunity to opt-out of receiving them. You can remove your Stentiford Snowboarding account which will stop you being sent these messages. Please note that if you place an order with the site, Stentiford Snowboarding will keep a permanent record of your details as entered at the time of the order.

Confidentiality and security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act (DPA).

Tracking and analytics services

This section of our Privacy Policy explains the details of how third-party services such as HotJar, Lucky Orange and Google Analytics (“the Analytics Services”) collect information from Your browser and device when you access our website. For the purposes of the services that the Analytics Services provide to this Website, the respective companies act as Data Processor and solely processes all personal data in accordance with the instructions received from Stentiford Snowboarding, the owner and/or operator of this website. This includes how the Analytics Services collect information from your browser and device when you access the website.

The following information may be collected related to your device and browser:

  • device’s IP address (captured and stored in an anonymized format as described in our Technical Information);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used for display.
  • Mouse events (movements, scrolling, location and clicks)
  • Keypresses

For a sampling of visitors, the Analytics Services providers servers automatically record information which is collected from this site. This data includes:

  • referring domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed;

Cookie compliance

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you are able to alter the settings of your browser to prevent automatic acceptance, should you wish. Our site uses cookies to collect non-personal information including standard internet log information and details of your behavioural patterns. This is done to enable Stentiford Snowboarding to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help us improve our website. We do use third party tracking codes such as Google Analytics, Lucky Orange and HotJar which are often termed as ‘Performance Tracking’ cookies. In the case of HotJar, cookies are also used to determine if someone has opted out of being tracked by their services. If you choose not to receive cookies, please set your browser preferences to reject all cookies, before accessing this site. Please note that by doing so, some features may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit, you may still use most of the features of our website. The use of cookies is an industry standard but should you require any further information regarding the technical specifications, please email

Changes to this privacy policy

Stentiford Snowboarding may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Stentiford Snowboarding account or by placing a prominent notice on our site.

Thank You.

Stentiford Snowboarding